Today is Thursday, July 24, 2014

Local residents affected by phishing scam

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From Post staff reports

Some individuals and businesses in Lebanon, including The Wilson Post, have been contacted by an automated voice claiming to be with a credit union that ultimately seeks personal information from those contacted.

A story on WKRN News2 on Wednesday night reported that the automated caller said he was with Old Hickory Credit Union, which is based in Old Hickory in Davidson County and has a branch office in Lebanon.

Essentially, the automated voice told persons contacted, members and non-members alike, that their debit card had been compromised and that they were to press 1 on their phone to reactivate the card.

Upon pressing 1, a real person then comes on the line who asks the person called for your card information.

An official with the Old Hickory Credit Union said they had no idea how many people had received these calls and emphasized that the credit union does not make such calls in the first place.

She urged anyone who receives a call like this which asks for your personal financial information to hang up and contact the credit union at 847-4043.

A notice on the OHCU website said, If you received a call today telling you it was from Old Hickory Credit Union and that your debit card had been comprised, locked or wanting you to activate your card. This is a phishing scam. The credit union would never call you and ask for this type of information. Please hang up and do not press any buttons. If you press any numbers, you are giving the scammers your information.

If you did give your information out, please call us first thingand close your card.

Tina Miller, spokesperson for the Tennessee Department of Financial Institutions, said pursuant to TCA Section 45-1-120, all records of the Department are confidential.However, we can tell you that we have received an inquiry from a consumer regarding this issue.The Department of Financial Institutions is aware of this matter and is monitoring the situation.We are ready to be of assistance where we can.The most urgent need is to inform the public that financial institutions do not call their customers and ask them to confirm their account information over the phone.

Miller also offered three separate websites that provide consumer advice with regard to phishing.The Tennessee Attorney Generals Office has issued guidance at http://www.tn.gov/attorneygeneral/press/2005/story/pr3.pdf. The Division of Consumer Affairs at the Department of Commerce and Insurance has information at https://news.tn.gov/node/9927. And the National Credit Union Administration has information at http://www.ncua.gov/Resources/Documents/LCU2004-12.pdf.

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