Middle Tennessee Electric Membership Corporation officials are warning members about a number of scam phone calls where fraudulent callers are posing as employees of Middle Tennessee Electric and contacting members claiming their account is past due and subject to cutoff.
“The callers have recently been targeting local businesses and occasionally individuals,” said MTEMC Communications Coordinator Josh Clendenen. “The callers have been instructing members to get a prepaid credit or debit card to pay their bill over the phone.”
MTEMC would like members to know if they are unsure if a caller is from the cooperative, they should hang up and call its member services line at 1-877-777-9020 to speak to an employee in the contact center.
In the event a member’s account is past due, they would receive an automated phone call notifying them of the past due nature of their account. MTEMC employees will never ask for their personal account or payment information unless the member initiates the call.
Bill payment methods at MTEMC include bank draft, online bill pay, pay by phone at 1-877-777-9020, pay by mail and pay in person.
“If a member is subject to one of these calls, we encourage them to not give out any information, hang up and notify the authorities,” Clendenen said.
“If you would like to know the status of your account, you can log onto your account through our website or call our member services line where they will give you the most up to date account information.”